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Blog Ask the Experts IS

Ask the Experts: Information Systems

By: Holly Benedetto12.23.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Kevin Tressel, who leads a group of 30-plus employees with disciplines ranging from Programming, Networking, Security and IS Operations.
Ask the Experts Project

Ask the Experts: Project Management

By: Holly Benedetto12.02.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Fawn Martin, whose team organizes, tracks, and structures American Heritage's projects, both big and small.
Blog Ask the Experts Careers

Ask the Experts: Careers and Employee Benefits

By: Holly Benedetto10.28.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Kristine Belser, who brings her diverse human resource management experience and ideas to the associates at American Heritage.
Blog Ask the Experts Marketing

Ask the Experts: Marketing

By: Holly Benedetto09.30.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Mike Dinneen, who oversees American Heritage’s Marketing Department and leads member communication in digital and print media.
Ask the Experts Commercial Lending

Ask the Experts: Commercial Lending

By: Holly Benedetto09.02.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert William Mello, who has brought an industry’s worth of experience to American Heritage’s business lending teams.
A cellphone, held in front of a laptop, showing credit report information

Ask the Experts: Consumer Lending

By: Holly Benedetto08.05.21 Ask the Experts Credit
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Bryan Eichenbaum, an expert on all things lending at American Heritage.
Carriage House

Ask the Experts: Branch Operations

By: Holly Benedetto07.08.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Brian Shotwell, whose passion for building relationships with members helps shape the service culture at American Heritage's branches.
Blog Ask the Experts KNH

Ask the Experts: The Kids-N-Hope Foundation

By: Holly Benedetto05.27.21 Ask the Experts
In this new series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with experts Dorian Smith and Gina Pelbano, two leaders of the Kids-N-Hope Foundation's success, responsible for the creation and facilitation of fundraising events.
A call center phone and headset sit on a desk

Ask the Experts: The Contact Center

By: Holly Benedetto04.15.21 Ask the Experts
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Jen O'Brien, a leader in our Contact Center who strives to make communication as smooth as possible for our members.

Ask the Experts: Risk Management

By: Holly Benedetto03.11.21 Ask the Experts Security
In this series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with expert Rachel Nguyen, who leads her team in detecting and preventing fraud to protect the membership.

Ask the Experts: Video Advisor

By: Holly Benedetto01.15.21 Ask the Experts
In this new series, we take a look at the inner workings of the Credit Union and meet some of the champions who help our members in every facet of their financial lives. This month, we met up with experts Devon Yoak and Christian Suarez, who are working together to bring a new project to life. This project, known as Video Advisor, is an exciting new communication channel for members near and far.

 

 

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