Report a Lost or Stolen Card

Take action quickly to avoid additional setbacks.

If your American Heritage Platinum Credit Card, Cash Reward Card, or Independence Debit Card has been lost or stolen, act quickly to guard against misuse and fraud. We can also help you get a replacement card if yours has broken.

Deactivate your card via Mobile Teller App

  1. Open our Mobile Teller App and log in using your User ID. If you haven't downloaded it yet, click here for more information.
  2. Go to the "More" settings at the bottom right corner, and select “Card Services”
  3. Select the "Deactivate Card" option
  4. Report your lost or stolen card

Deactivate your card via OnLine Teller

  1. Click on Online Account Login and log in using your User ID
  2. Go to Member Services and select “Card Services”
  3. Report your lost or stolen card

Call Member Service

During regular business hours: 215.969.0777 or 800.754.4128

24/7 including after business hours: 1.844.234.4945