Blog

We know that times are different and you may not be seeing your favorite tellers in the lobby as often. Our routines have been shifted as we're presented with alternative ways to handle our finances. There are options for how you would like to perform your transaction, and whether you visit in person, online, or in the drive-thru, there are a variety of ways to accomplish your goal. Plus, even your options have options! Our PAT (Personal Automated Teller) machines are available in branches and in the drive-thru and provide a quick alternative to waiting in line.

During a recent branch visit, you may have been asked to try the PAT (Personal Automated Teller) machine. Whether you decided to try it or not, you may have lingering questions about the machines and wonder why we’ve added them into our branches. We sat down with the experts here at American Heritage on all things PAT, Meg Kenny (PAT Supervisor) and Alicia Jordan (Assistant Branch Manager), to get answers directly from the team behind the machines.