American Heritage Credit Union Educates Members on Ways to Fight Fraud and Scams
American Heritage Credit Union has increased the number of educational offerings and services to help members manage their accounts and protect themselves against the ongoing and increased spam activity. Members have access to digital services like VANA, on-demand educational content on the Learning Center, as well as products and promotions that offer convenient and independent account management.
Financial Wellness Programs
Financial wellness is at the heart of what American Heritage believes. As part of our social responsibility strategy, American Heritage Credit Union is committed to educating members, Workplace Partner employees, associates, and the community at large. Through the credit union’s partnership with Zogo, members can access the free financial education app to learn about a variety of topics at their own pace and reward themselves in the process. Module topics include Information Security, Saving and Spending, Education and Careers, and more.
The Learning Center houses on-demand educational content including financial and lifestyle blogs, scam avoidance videos, guides, quizzes, and scheduled webinars that focus on relevant topics catered to our members’ needs. American Heritage has increased the number of webinars and blog content centered on fraud and security to in recent months in response the rise of spam activity. To learn more and view American Heritage’s suite of financial wellness programs, members and partners can visit AmericanHeritageCU.org/Learn.
Member Safety and Security Blogs
Educating our members on how to keep their information and finances safe and secure is our top priority. We want to guide our members to make smart decisions when it comes to fraud, scams, and account safety. We have a Member Security resource page that gives members answers to frequently asked fraud questions and steps to set up tools like card controls and reporting lost cards. We also have easily accessible security blogs that educate members and provide helpful tips on a dozen security topics which can be found at AmericanHeritageCU.org/Blog/Security.
Digital Account Management Tools
American Heritage encourages members to enroll in the credit union’s account management tools which provide them with low balance alerts and various card controls to help avoid overdraft situations.
American Heritage members can receive to-the-minute activity updates via text or email that can be accessed in Online Teller. Some alert types include Notice of Overdraft Privilege Payment, Online Teller Information Change, Mobile Wallet Notification, Low Balance Alerts and more. Members can enroll through their online banking platform to use this feature.
Members can also set up text or email messages to stay on top of important information about account activity, including direct deposit received, low balance alerts, cleared checks and more. Members can sign up via Online Teller or the American Heritage Mobile App.
This safety feature allows members to activate a debit card, submit a travel notification, manage overdraft privilege, deactivate a lost or stolen card, change authorization limits and more. Members can enroll through American Heritage’s Mobile App to use this feature.