Online & Mobile Banking
Manage your accounts wherever you are with secure online and mobile banking tools. Enjoy convenient access, easy transfers, and a seamless digital banking experience.
Digital Issuance Now Offered!
We’re proud to now offer our members access to Digital Issuance services. Convenient and efficient, Digital Issuance allows you to place an order for a new debit or credit card in the event yours becomes lost or stolen, making it a perfect option when traveling or for urgent transactions.
You can request a new card, including an American Heritage debit card, Cash Reward Mastercard®, and Platinum Preferred Mastercard® through Mobile Teller.
When requesting a new card through Digital Issuance, you have options, including the ability to have it added instantly to your smart phone or watch’s mobile wallet. A physical copy of the card can also be sent to the branch of your choice or directly to your home.
Online Teller
Easily and securely access your accounts from your computer or mobile device – no branch required.
- Check account balances and transfer funds
- Manage all of your bills and payments in one place
- Use ePay to easily make person-to-person transfers to friends and family
- View your FICO® Score
- Click here to register for Online Teller.³
Mobile Teller App
Enjoy 24/7 account access to all the features of our Online Teller through our free, easy-to-use app¹
- Deposit checks from anywhere with eDeposit²
- See your balance at a glance with Fast Balances
- Card Controls
- Download our Mobile Teller App from the Apple App Store or Google Play Store today!
Instant Account Alerts
eAlerts are text or email messages sent to your phone, mobile or desktop device that inform you of certain account transactions. Messages include direct deposit received, low balance in your account, when checks clear and much more!
To sign up for eAlerts, log into Online Teller and click on the eAlerts Tab or log in to your Mobile Teller App, click Member Service > eAlerts.
Other Free Online Features
Video Advisor
Meet VANA (Video Advisor Network Associates), our Video Advisor service that provides members with a virtual face-to-face experience on your smartphone, tablet, or computer to connect members with one of American Heritage’s VANA representatives. The service allows members to manage their finances wherever they are, at their convenience, all while staying safe. Click here to learn more about Video Advisor.
Mobile Wallet & Payments
You can use your mobile wallet to make purchases with your American Heritage credit or debit card – even if you left your card at home. Our cards work with Apple Pay®, Google Pay™, and Samsung Pay®, so add your card to your mobile payment app, and simply tap and go to make faster, more secure purchases at thousands of merchants.
Consider using tokenization when adding your American Heritage cards to your mobile wallet! Tokenization is the act of replacing the numbers of your actual credit card with a “stand-in” number, or token, when storing your card details on your mobile device, watch, or anywhere you opt to store card details online. It’s more secure and significantly lowers fraud risk.
Tokenization partners with credit card issuers, including Mastercard, which is the issuer of American Heritage’s credit card products. To learn more about tokenization, click here.
Card Controls
This safety feature allows you to freeze your credit and debit cards, activate a card, submit a travel notification, manage overdraft privilege, deactivate a lost or stolen card, change authorization limits and more. Log into your Mobile Teller account to use this feature!
Gigi
Feel free to chat with Gigi, our virtual associate! You can call or text Gigi, who can help with tasks like:
- Resetting your password
- Making a transfer
- Checking your balance
- And more!
Transactions are completed by Gigi in real time and will be reflected immediately in your account. Save time and chat with Gigi today!
eNotices
Receive to-the-minute activity updates via text or email that can be accessed in Online Teller. Some alert types include Notice of Overdraft Privilege Payment, Online Teller Information Change, Mobile Wallet Notification, and much more! Log into your Online Teller account to register!
QuickPay
Make your American Heritage loan payments through our online portal. QuickPay allows for faster, electronic payments (recurring and non-recurring) using your debit card or directly from another financial institution, no checkbook or branch visit required.
Click here to get started.
Free FICO® Score
All American Heritage members with an Online Teller account have access to see your updated FICO® Score FREE each month! Log into your Online Teller account to register!
eDeposit
Using your smartphone, use our free² eDeposit service inside of our Mobile Teller app to deposit a check to your account so you don't have to stop by a branch! Login to our Mobile Teller App to get started!
Online Card Disputes
Members can dispute debit and credit card transactions through Online Teller. This self-service feature is available under the Card Services tab on the top banner if your Online Teller account page.
eStatements
Our eStatements are convenient electronic records of your monthly account activity that are secure and environmentally-friendly. Sign up for eStatements in Online Teller or our Mobile Teller App. Log into your Online Teller account to register!
Bill Payer
American Heritage's Online Bill Payer makes paying bills better, easier and more convenient than ever. You control the amount of the payment and the designated date that each payment is sent and schedule payments in advance to automatically transfer funds from your Credit Union account on the day you specify. Log into your Online Teller account to register!
Phone Teller
Manage your American Heritage account with a simple call. Utilize multiple account management tools 24/7 with Phone Teller.
Call 215.969.8200 to start using Phone Teller!
Text Chat
Text us at 264328 "AMHFCU" to chat with a Member Advisor. We can help with basic, non-account specific questions when you are on the go!
FAQ
Why can I not download the newest version of the app?
Due to a required security update, a small number of older mobile devices are no longer able to use the new version of the apps. Android users need to have Android 11 operating system or newer. Apple users need to have iOS 15 or newer. You can check your operating system in the Settings app on your device.
Members on these operating systems are encouraged updated their devices to a supported version, or use Online Teller to access their accounts, via a web browser.
Why is my login information not saved in my app?
How can I reset my password in Online or Mobile Teller?
Once this information has been entered successfully, you will need to perform a multifactor authentication (MFA) verification. This code is delivered to you either through a text message or a phone call.
Once the MFA code has been entered successfully, you will be able to create a new password.
You can also call or chat with Gigi, our virtual associate, to reset your password! Simply call 215.969.0777 or visit here to chat online.
What information is needed for resetting my password in Online or Mobile Teller?
You will also need to have immediate access to the phone number tied to the account, as a multifactor authentication (MFA) code will be given in order to reset your password.
How do I rename an Online Teller account?
To change an account nickname, follow these steps:
- After logging into your account, click on the share account that you want to rename.
- Click "Details" on the right-hand side of the page.
- Click on "Change Account Nickname."
- Pick a new name. There is a 16 character limit on any chosen nickname.
The new name will be visible on the Account Summary page and the Make a Transfer page.
How can I issue myself a new card in Mobile Teller through Digital Issuance?
Follow these steps to issue yourself a new card in Mobile Teller through Digital Issuance:
- Log into Mobile Teller on your smart phone or device.
- Click into your Checking Shares block or the loan blocks for your Cash Reward Mastercard® or Platinum Preferred Mastercard®. Digital issuance does not relate to savings accounts.
- Click ‘Manage Cards’ on the left-hand side of the screen.
- Proceed through the following screens to order a new card – verify that a new card can be ordered for any joint owners in your account.
- Follow the prompts to add the card to your device’s digital wallet immediately. If you’d like, you can also choose to have the physical card sent to your home or delivered to the branch of your choice.
Becoming a Member is Simple
Already a Member?
Internet service provider fees and 3rd party fees for message and data plans may apply.
The eDeposit application is available to qualified members only.
Business members can sign up for Online Teller via VANA, in branch, or by contacting commercialoperations@amhfcu.org or 215.969.2883. Email Be cautious when using email to send us communications that contain confidential information. Emails are not sent in a secure form, may not be immediately received by the appropriate team member at American Heritage, and potentially can be intercepted by third parties. We recommend that you refrain from including sensitive personal information such as social security or account numbers in an email
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