To activate Members Mobile service, you will need to complete the process through the Members Mobile app — the app is required for activation and the full sign-up flow cannot be completed on the website alone.

During activation in the app, you will need to provide:

• Your name
• Contact information (email and phone number)
• A valid billing address (including ZIP code)
• A payment method (autopay is required; a valid payment method must be kept on file)
• Agreement to the Members Mobile Terms of Service

If you are bringing your own phone, you may also be asked for your device's IMEI number to verify compatibility with the Members Mobile network.

If you want to keep your phone number you will need information from your current carrier, such as:

• Account number
• Transfer (port-out) PIN
• Billing ZIP code

If you are a credit union member and wish to qualify for ShareBack rewards, you will need to link your American Heritage Credit Union checking account during activation.

Members Mobile runs on the T-Mobile network, giving you fast, reliable talk, text, and 4G/5G data coverage across the United States.

Data SafetyNet is a feature included with every Members Mobile Fast Plan that lets you roll over unused full-speed data from one month to the next. If you do not use all of your monthly data, the unused portion rolls into your Data SafetyNet. This rolled-over data is available in addition to your regular monthly allotment in the following billing period. Your SafetyNet can hold up to the same amount as your plan's monthly data. For example, on the Fast 15 plan (15 GB/month), your SafetyNet can store up to 15 GB of rolled-over data, giving you up to 30 GB total in a month. Your regular monthly data is used first. SafetyNet data kicks in only after your monthly allotment is used up.

A ShareBack is a monthly cash reward available to Members Mobile customers who pay their wireless bill using a credit union checking account. Any active member qualifies for the minimum $5.00 per month ShareBack when they pay their Members Mobile bill with their credit union checking account. ShareBack rewards are deposited to your credit union checking account after your monthly payment is made. There may be a delay for processing with your credit union, and you can always check the app to see that it comes through.

 

You can reach Members Mobile support through the following channels:

• by phone: For assistance with Members Mobile wireless plans, reach out directly to Members Mobile at 888-274-6131
• In-app chat: Open the Members Mobile App and tap the support or help section to start a live chat with a support agent.
• Email: Send a message to support@membersmobile.com.

Please note that American Heritage support cannot assist with issues regarding the Members Mobile Experience, and members who need assistance must contact Members Mobile directly.